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To create an account, click on the "My Account" icon at the top right of our site. Then, follow the instructions to register by entering your email address and creating a password. You will receive a confirmation email once your account is created.

If you have forgotten your password, simply click "Forgot Password" when logging in. Enter the email address associated with your account and you will receive a link to reset your password.

You will find a tracking link in your order's shipping confirmation email. Simply click on it to get real-time information about your package.

If you don't see it in your primary inbox, check your spam.

We accept multiple payment methods including credit cards (Visa, Mastercard, American Express), PayPal, and other secure methods like Shop, UnionPay, Discover, and Diners Club, all of which are available at checkout.

If you wish to cancel or change your order, please contact us as soon as possible. Once the order has been processed and shipped, we are unable to change it, but you may still return the product to us in accordance with our return policy.

If you have not received a confirmation email after placing your order, please check your junk mail folder. If you do not find the email there, please contact us so we can check the status of your order.

We ship internationally. Shipping costs and times vary depending on the destination country, and you can view this information when placing your order.

Shipping costs and times depend on your location and the amount of your order. Here's an overview:

Free Shipping : For any order over a certain amount, we offer free shipping:

• European Union (excluding exceptions) : €50
• Switzerland : €60
• Other destinations : €100

Rates and delivery times : Costs and times vary depending on the country:

• France : €5 (2 to 3 working days) / Free delivery from €50
• Germany, Spain, Italy : €12 (2 to 5 working days) / Free delivery from €50
• Ireland, Bulgaria, Greece : €25 (5 working days) / Free delivery from €100
• United States, Canada : €48 (5 to 7 working days) / Free delivery from €100

For other destinations, please see the full table of delivery rates and times in the description on our delivery page here .

Note : Customs and import fees, for shipments outside the European Union, are not included in the delivery costs and will be calculated separately.

For hygiene reasons, perfumes cannot be returned once opened. If your product arrives damaged or you have a complaint, please contact us at contact@liyaparfum.com and we will be happy to assist you.

We offer our 3 iconic fragrances, each presented in a convenient 2 ml (0.06 oz) format, through our Discovery Set. The cost of this set will be refunded to you in the form of a voucher for the value of the set, which you will automatically receive after purchase. This is our way of inviting you to explore our unique fragrances and find your olfactory signature. Don't miss this opportunity to discover Liya Parfum Paris and let yourself be carried away by our exclusive creations.

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Alcohol can dry out the skin and cause irritation for some people. By replacing alcohol with a base of water and plant extracts, our fragrances offer a moisturizing experience, while respecting sensitive skin and maintaining long-lasting fragrances.

Since our perfumes are based on water and plant extracts, it is important to shake the bottle well before each use. If you do not shake the bottle, over time, a slight deposit may form at the bottom, due to the 100% natural nature of the ingredients. This deposit is not harmful, but shaking allows the ingredients to be properly remixed and ensures optimal diffusion of the fragrance as well as its moisturizing benefits.

Liya Parfum Paris perfumes benefit from excellent olfactory hold thanks to
several key factors that reflect the brand's commitment to
quality and innovation:

• Use of High Quality Natural Isolates: Our fragrances incorporate natural isolates, 100% natural aromatic molecules extracted using a biotechnology process. These isolates are recognized for their purity and their ability to offer prolonged olfactory intensity.
  
• Innovative Water-Vegetable Base: We use an innovative base made from water and
  of plant extracts. This base not only respects the skin and the environment,
  but it also helps to diffuse the scented notes in an effective and lasting way.
  Our base, with a concentration equal to that of a perfume with alcohol, allows us
  to obtain a more powerful fragrance and a longer olfactory hold.

Yes, at Liya Parfum, we have a strong ecological commitment. Our perfumes are 100% natural, designed from environmentally friendly ingredients, and our bottles are made with recyclable materials.

Yes, our 50 ml perfumes are refillable. This approach is an integral part of our commitment to sustainability and respect for the environment. By offering refillable bottles, Liya Parfum Paris encourages more responsible consumption, allowing our customers to enjoy their favorite fragrances while reducing their ecological impact. However, refills are not available at the moment; they are planned for December 2024/during 2025.

No, Liya Parfum is committed to not testing on animals. Our perfumes are cruelty-free and comply with European regulations that prohibit animal testing for perfume products.

Thanks to our base of water and plant extracts, our perfumes offer moisturizing benefits for the skin. Unlike alcohol-based perfumes, they moisturize the skin while leaving a delicate and long-lasting fragrance.

Our perfumes are entirely made in France and more precisely in Grasse,
world capital of perfumery. Our perfumes are developed in accordance with the
artisan traditions and the strictest quality standards.

We offer two formats for our perfumes: 50ml at 185 euros and 15ml at 75 euros.
These two formats allow you to discover or adopt our creations, according to your desires.

We are always looking for new partners. For any partnership, distribution or resale request, please contact us by email at contact@liyaparfum.com .

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